Shipping & Delivery

1.When do you ship my order?
We typically process and ship out all orders Monday through Friday, not including holidays. Orders with standard shipping will usually be fulfilled and shipped within 3-7 days.
2.How long will it take for my order to arrive?
Given that long international distance and complex logistics situation, the item will be arrived in 14~30 days.Order processing may take longer during promotion and festival events. We seek your understanding and patience.
3.What if I don’t like the product and want to return it?
We are sure you will love WIS, but we understand that you may have different preferences. We can accept your refund within 14 days of shipment. But buyer need to bear the shipping fee and send the package to the right address after 14 days of shipment.
4.What should I do if I receive the product is damaged during delivery?
We have taken sufficient care to ensure that your product is delivered to you without any damages.However, if you do receive your delivery in a damaged condition, kindly write to us at and we will ship you a new pack without any additional charges.
5. Do you offer free shipping?
Yes. Shipping is absolutely free.

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