Products & Stock

1.Where can I purchase WIS products and what can I do if I suspect it is counterfeit?

We can assure that any product purchased from https://wismall.us/ or any of our official operated e-store is a genuine. Please check our official sales channels page for all authorized channels.

2.When are the out of stock products restocking?

We pay attention to the stock status of products all the time.This situation happens rarely. If it happens, the item usually get restocked around 1-3 weeks. You can sign up to be notified once it's back in stock.

3.What if I am allergic to your products and want to refund?

WIS cannot guarantee that all products are suitable for everyone. You can find the full ingredient list for each product in our page. You will be informed which skin type this product is suitable for. If you suffer from allergy to our products, please go to hospital as soon as possible and contact our customer service team service wismall.us@gmail.com for further assistance.

4.Do you have any recommendations on how to use your product?

Many of our products are made of natural and hypo-allergenic ingredients. You can use it casualty as your favor. If you are the first time to use our products, you can just follow our product guided steps in the product page.

5.Do your products come with some with a guarantee?

Your 100% satisfaction with our natural skincare products and service is very important to us.